Need to return something? Please email firstname.lastname@example.org to request a return. Please include your order number and a list of the items you wish to return. We'll respond within 24-48 hours. Remember, we're closed on Saturday and Sunday!
Fig Linens and Home is committed to your satisfaction. We offer refunds on all regularly stocked, full-priced merchandise that meets with the terms listed below.
In order to qualify for a refund:
- Merchandise must be returned within 21 days of receipt. After 21 days no returns will be accepted.
- All Returns Must be approved and accompanied by a Return Authorization Number (RMA) provided to you by Fig Linens and Home. Without this RMA paperwork, a refund will not be issued for a return.
- Returned items must be in new and unused condition. This strictly means no marks or signs of use on the product. We will not accept the return of any item which has any indication of being used, or handled in such a manner that prevents us from selling it to customers as first quality, new packaged merchandise.
- All items must be returned in original packaging, including all tags and inserts.
- Fig Linens reserves the right to inspect and return to you items that are not acceptable for resale. In the case of this rare occasion, refund will not be granted.
- Specialized custom orders are not returnable. Special orders include but are not limited to: monogrammed items, special-request custom sizes, cut yardage and custom embroideries.
- If an item is ineligible for return or exchange, this will be noted on the product page, in your cart during checkout and also on your receipt.
- Freight costs will not be refunded.
- All items eligible for refund must be purchased at retail price. Refunds and returns are not available for items purchased in our FINAL SALE department.
All items returned under this policy are eligible for a refund. The cost of the merchandise excluding shipping will be credited to the form of payment used for the original purchase. If you are uncertain about a brand, pattern, style or color in which you are interested, please request a swatch or buy a small piece from the pattern, such as a boudoir sham or napkin. If you have questions about sizing or pieces available, please do not hesitate to contact us via email at email@example.com.