If you have any additional inquiries not covered on this page, feel free to call us at 203.227.8669 between the hours of 10am-5pm EST Monday-Saturday.
Order Status / Tracking
If you are unable to locate your shipment using the tracking number we've sent to email address you provided at time of purchase, please contact us via email: firstname.lastname@example.org and we will respond within 36 hours. If you'd prefer to speak with us by phone, please call 203.227.8669 and leave a detailed message, slowly stating your name and phone number. We will return your call as quickly as possible.
Fig Linens and Home ships via UPS or Fedex and we currently ship to anywhere in the contiguous U.S. for Free. We ship Ground and typically products leave the warehouse within 5 business days of order placement. Products generally arrive within 5 business days of leaving warehouse. Shipping time in transit varies and is based upon our location at 66 Post Road East in Westport, CT. Please Do NOT count Saturday, Sunday, or a Holiday in transit time.
Fig Linens and Home is committed to your satisfaction. We offer refunds on all regularly stocked, full-priced merchandise that meets with the terms listed below. No returns or exchanges offered on Furniture, Mitchell Gold for Matouk or Lamps.
In order to qualify for a refund:
- Merchandise must be returned within 21 days of receipt. After 21 days no returns will be accepted.
- All Returns Must be accompanied by a sales receipt
- All Returns Must be accompanied by a Return Authorization Number provided to you by Fig Linens and Home.
- Returned items must be in new and unused condition. This strictly means no marks or signs of use on the product. We will not accept the return of any item which has any indication of being used, or handled in such a manner that prevents us from selling it to customers as first quality, packaged merchandise.
- All items must be returned in original packaging, including all tags and inserts.
- Fig Linens reserves the right to inspect and return to you items that are not acceptable for resale. In the case of this rare occasion, refund will not be granted.
- Specialized custom orders are not returnable. Special orders include but are not limited to: monogrammed items, special-request custom sizes, cut yardage and custom embroideries. No returns or exchanges offered on Furniture, Mitchell Gold for Matouk and Lamps.
- Freight costs will not be refunded.
- All items eligible for refund must be purchased at retail price. Refunds and returns are not available for items purchased in our FINAL SALE department.